Important Notice

These Refund Terms & Conditions explain how refunds are handled for SmartWalt subscriptions or one-time purchases made directly from us. Purchases made via app stores or third-party platforms are subject to those platforms' refund policies.

1. Eligibility

Refunds are available only for paid plans purchased directly from SmartWalt (not via third-party platforms).
Requests must be made by the original account holder with verifiable proof of purchase.

2. Standard Refund Window

7-Day Refund Window

Unless otherwise stated at purchase, you may request a refund within 7 days of the initial charge for the current billing period if you have not made significant use of premium features (e.g., large-scale data imports, mass email dispatches, or extensive exports).

3. Non-Refundable Situations

Charges older than the stated refund window
Accounts with material or excessive usage of premium-only features during the current billing period
Abuse, policy violations, fraudulent activity, or chargebacks
Fees, taxes, or currency conversion costs imposed by third parties

4. Proration and Partial Refunds

We generally do not offer prorated refunds for partial billing periods unless required by law or expressly stated at purchase.

5. Trials and Promotions

If you started on a trial or promotional offer and were charged after the trial, you are eligible for a refund only if you cancel within the advertised trial window and meet the usage limits associated with the offer.

6. How to Request a Refund

To request a refund, follow this step-by-step process:

Email Request

Email info@endevsols.com from your registered email address

Include Details

Include purchase details (date, amount, method) and a brief reason

Review Process

We will review your usage and eligibility and respond with approval or denial and next steps

7. Chargebacks

Important Warning

If you file a chargeback, your access may be suspended while we investigate. We reserve the right to dispute unfounded chargebacks with evidence.

8. Changes to these Refund Terms

We may update these refund terms from time to time. Material changes will be announced appropriately.

9. Contact Information

Refund Support

Email: info@endevsols.com

Please email from your registered account address for faster processing